Cancellation Policy for The Highlander Spa.
At The Highlander Spa, we value both our customers’ time and our team’s schedule. Our cancellation policy is designed to ensure fairness and the best possible experience for all our valued clients. Please take a moment to review our cancellation policy:
Cancellation Notice – We kindly request that you provide a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us enough time to offer the slot to other clients on our waiting list and gives our staff members ample time to adjust their schedules accordingly. – If a client cancels their appointment less than 24 hours before the scheduled time or fails to show up without prior notice, a cancellation fee may be charged. The fee will amount to 50% of the total service cost. This fee compensates our staff for their time and covers the missed opportunity to accommodate other clients.
Cancellation Process – To cancel or reschedule an appointment, please contact us directly by phone or through our online booking system. Emails or voicemails are not considered valid methods of cancellation.
No-shows – In the event of a no-show, where a client fails to appear for their appointment without any prior notice, we reserve the right to charge the full amount of the scheduled service to the credit card or payment method on file. If a card is not on file, we reserve the right to leave a balance owed on your account to be paid after the next appointment.
Late Arrivals – If you arrive late for your appointment, please be aware that your treatment time may be reduced to accommodate our next scheduled client. We will do our best to provide you with the fullest service possible within the remaining time, but the full appointment fee will still apply. If you are more than 15 minutes late, we will not have time to provide the service and you will be asked to reschedule.
Group Bookings and Special Events – For group bookings or special events, we require a longer cancellation notice period, typically 72 hours. In the event of a cancellation or no-show within 72 hours of the scheduled appointment, the card on file will be charged 50% of the total service cost per person booked. We understand that group plans can change, and this policy helps ensure the availability of our services to all clients. If you’re looking to book a group event please email Megan@thehighlanderspa.com.
Emergency Situations – We understand that emergencies can arise, and exceptions to our policy may be made in such cases. Please contact us as soon as possible if you encounter unforeseen circumstances that prevent you from attending your appointment.
We appreciate your understanding and cooperation with our cancellation policy. By booking an appointment at The Highlander Spa, you acknowledge that you have read and agreed to the terms and conditions outlined in this policy.